Marriott Careers

Franchised - Guest Service Representative

Houston, Texas
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Aug 07, 2019
Job Number 19108995
Job Category Rooms and Guest Services Operations
Location JW Marriott Houston Downtown, 806 Main Street, Houston, Texas, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply via email at -

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Development Company, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell 
  • person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, 
  • entertainment and travel directions.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel 
  • reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes 
  • deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit 
  • guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or 
  • champagne for special guests.
  • Other duties as assigned.

Job Skills:

Speak clearly and listen carefully.

Use personal judgment and specialized knowledge to give information to people.

Communicate well with many different kinds of people.

Change easily and frequently from one activity to another such as from typing to interviewing, 

to searching in a directory, to using a telephone.

Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Please fill out application on this link:

Education: HS Diploma or equivalent.

Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience.


This company is an equal opportunity employer.






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