Check out pictures from associates at this location, and some videos too!
Job Number 19097173
Job Category Rooms and Guest Services Operations
Location W Amsterdam, 172 Spuistraat, Amsterdam, Netherlands, Netherlands VIEW ON MAP
Brand W Hotels
Position Type Management
Start Your Journey With Us
Start your career as Duty Manager at W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.
Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.
A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and 2 Extreme WOW Suites.
Tasks and responsibilities
We are looking for a Duty Manager who is passionate about W, passionate about music, style and innovation. As a Duty Manager you are at the core of all communication between different departments regarding any operational issue or guest complaint that may arise and you make sure to follow up with everyone. Whatever Whenever is very much your personal motto!
You need to be flexible at all time, it is your task to assist other departments when needed
You are the first contact person in case of complaints, operational issues and other scenario’s.
Check the daily arrivals and VIP guests and giving them a warm welcome
Guarantee safety and security together with the Security department
Conduct projects within the hotel
Attend the departmental and operational meetings.
Bring our Guest Satisfaction Index to the next level and make sure every guest leaves the hotel happy
Be able to give or set up trainings together with our Training Manager
Provide hotel information to all stakeholders (internal and external)
And of course: Be W!
Fluency in English & Dutch
Experience in a front office department is required. (ideally on supervisory level)
Experience in Luxury Segment is an advantage
If you think you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!