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Linen /Laundry Room Attendant 16h a week Edinburgh Marriott Hotel

Edinburgh, United Kingdom
Housekeeping & Laundry


 

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Posting Date Jul 12, 2019
Job Number 19095802
Job Category Housekeeping & Laundry
Location Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


 

 

Operate and monitor washing and drying machinery. Transport linen carts with clean laundry from laundry room to storage rooms on each floor of the property. Clean and organise items stored in the laundry room, supply/storage closets, linen room, and/or uniform room. Identify and report preventative or other maintenance issues in public areas or guest rooms. Record and pack guest laundry for external laundry company. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer and dryer and place in clean linen carts. Remove used bed linen from guest’s bedrooms and return it to the laundry. Set dryers to appropriate times and temperatures based on fabrics contained in the load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold and sort cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. Deliver clean laundry and dry cleaning to guests and employees. Clean and organise items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Stock carts/shelves with clean laundry and linens. Provide clean table linens, service towels (e.g., pool/spa), and rags to property personnel. Return cart to designated area at the end of shift.

 

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down a ladder. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Move, lift, carry, and place objects weighing less than or equal to 50 pounds without assistance and in excess of 50 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Visually verify and interpret written documents. Stand, sit, kneel, or walk for an extended period or high frequency across an entire work shift. Perform other reasonable job duties as requested by Supervisors.

 

 

                       

CRITICAL TASKS

 

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

  • Complete appropriate safety training and certifications to perform work tasks.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

  • Maintain awareness of undesirable persons on property premises.

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

     

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.

  • Follow company and department policies and procedures.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Maintain confidentiality of proprietary materials and information.

  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Assist other employees to ensure proper coverage and prompt guest service.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

  • Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.

  • Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Stand, sit, kneel, or walk for an extended period across an entire work shift.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

  • Visually inspect tools, equipment, or machines (e.g., to identify defects)

  • Move through narrow, confined, or elevated spaces.

  • Move over sloping, uneven, or slippery surfaces and steps.

  • Move up and down stairs and/or service ramps.

  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

 

Housekeeping Protocol

  • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

  • Identify and report preventative or other maintenance issues in public areas or guest rooms.

  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.

  • Transport cart to assigned area and position securely, following procedures for cart positioning.

  • Return cart to designated area at the end of shift.

  • Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.

Guest Rooms, Villas, and Suites

  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

  • Report missing hotel/resort property and damages to room to manager/supervisor.

     

Clean and Maintain Laundry and Supply Room

  • Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.

     

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 




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