Marriott Careers

Turndown Attendant

Cape Town, South Africa
Housekeeping & Laundry


Check out pictures from associates at this location, and some videos too!

Posting Date Jul 12, 2019
Job Number 19095735
Job Category Housekeeping & Laundry
Location The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.



The successful incumbent is required to maintain the up keep of all guest rooms and corridors and ensure that all public areas in the hotel are cleaned and maintained in accordance with Marriott International Policies and Procedures.


Required Experience & Qualifications

  • 1 - 2 years’ experience in Housekeeping in a 4 or 5 Star Hotel

  • Matric

  • Good communication skills

  • Ability to work without supervision

  • Customer / staff focused

  • Team orientation

  • Attention to detail


    Key Responsibilities


  • Respond promptly to requests from guests and other departments.

  • Fill cart with supplies and transport cart to assigned area.

  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.

  • Replace guest amenities and supplies in rooms.

  • Replace dirty linens with clean items and make beds. 

  • Clean bathrooms.

  • Remove trash, dirty linen, and room service items.

  • Check that all appliances are present in the room and in working order.

  • Straighten desk items, furniture, and appliances.

  • Dust, polish, and remove marks from walls and furnishings.

  • Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.

  • Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language.

  • Support team to reach common goals.

  • You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.

  • You will also be scheduled to work in the Soil Room, Linen room, Public Area and Housemen, necessary training will be given for each area.

  • Perform other reasonable job duties as and when requested.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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