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Job Number 19095735
Job Category Housekeeping & Laundry
Location The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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The successful incumbent is required to maintain the up keep of all guest rooms and corridors and ensure that all public areas in the hotel are cleaned and maintained in accordance with Marriott International Policies and Procedures.
Required Experience & Qualifications
1 - 2 years’ experience in Housekeeping in a 4 or 5 Star Hotel
Good communication skills
Ability to work without supervision
Customer / staff focused
Attention to detail
Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens with clean items and make beds.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
You will also be scheduled to work in the Soil Room, Linen room, Public Area and Housemen, necessary training will be given for each area.
Perform other reasonable job duties as and when requested.