Service Express Attendant - Minibar
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Job Number 19090392
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World™
The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District. With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds, Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.
Responsible for providing first impressions, our Service Express team are proactive, welcoming and true professionals at delighting our guests.
Check and restock guest room refreshment centre
Respond to guest requests in a timely manner
Process charges for items consumed
Restock refreshment center trolleys at the end of each shift
Participate in stock take of all refreshment centre stock
Maintain communication with Guest Services via smart phone or telephone
Utilise the Hotel Property Management System to print out the daily departure reports and in house guest list
The ideal candidates will be energetic, friendly, organised and be passionate to provide personalised service to our guests. Prior hotel experience would be advantageous but not essential. We are looking for someone to take ownership of this role and be confident in working autonomously. All candidates must be available to work a rotating roster including holidays and weekends and must have a current Responsible Service of Alcohol (RSA) Certificate.
This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.
We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.
Note: applicant must have Full Australian working rights for this role
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.