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Job Number 19088861
Job Category Food and Beverage & Culinary
Location W Dubai - The Palm, West Crescent, Palm Jumeirah, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
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We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Contributing to Customer Service in line with the service model and quality standards of the Venue in order to ensure customer satisfaction, along with colleagues and the other functions of the outlet (Waiter – Hostess – Kitchen – Bar)Contributing to the tidiness and cleanliness of the Venue in order to preserve the Image of the Outlet and respect local health and safety regulations.
Guaranteeing the preparation of the outlet
Contributing to the tidying up and cleaning of the outlet and of the Back of the House
Contributing to the proper delivery of service
Check completed kitchen orders and deliver food from kitchen to the guest ensuring accuracy and timeliness.
Provide efficient and courteous service of food and beverages to all guests and ensure that guest expectations are met or exceeded.
Communicate with the chefs and other team members ensuring all standards are met with attention to detail.
Serving the right dishes to the right Customers [following the Customer positions] at the right tab le, naming each dish while serving it and explaining it.
Helping the waiter if required
Guaranteeing to the Barman the service of dishes for lunch/dinner at the bar
Assist in clearing, cleaning and setup of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages.
Prepare the mise en place and maintains the operating equipment to ensure smooth and efficient service.
Assist in the breakdown, cleaning and set-up of food on stage.
Maintain a good knowledge of the menu and be able to assist guests with menu items in an informative and helpful way.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Contributing to closing operations
Guaranteeing the tidying up operations at the end of the evening
Guaranteeing the cleaning operations at the end of the evening
Contributing to the compliance with Image standards and health and safety regulations
Guaranteeing continuously to maintain the venue tidy and clean
Respecting behaviour guidelines
Respecting the weekly planning
Being present at one’s workplace at any time
Respecting contract regulations and health and safety provisions
To be fully conversant with all Food and Beverage policies and procedures.
Attend daily briefing and get a handover from the previous shift
Able to work any shift that is assigned to him/her by Management or Supervisor
Perform any other duties that may be assigned to him/her
Reports and handles all complaints, concerns or special requests of guests.
Work harmoniously and professionally with co-workers and supervisors.
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous serving experience is a big plus
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.
You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.