Marriott Careers

Golf Operations Supervisor

Maidstone, United Kingdom
Golf, Fitness, and Entertainment


 

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 12, 2019
Job Number 19088447
Job Category Golf, Fitness, and Entertainment
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, Kent, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Assists the Director of Golf in managing the overall daily golf operation, including golf shop, retail services, food and beverage services and the driving range areas.  Directs and works with managers and associates to ensure guest and associate satisfaction while striving to maximize the financial performance of the department.

 

To promote and sell all golf services and associated facilities in order to achieve the department budget and to ensure communication with hotel operational outlets and the department is clear, specific and relevant.

Monitor and control all cost streams in accordance with the budget and / or flex forecast. To conduct analysis of the total golf business and complete reports for golf revenue, costs and utilization in accordance with the department requirements and the company.



Managing Golf Operations and Budgets


  • Helps to ensure cash control policies are in place and followed by all Golf team members.

  • Stays actively involved with overall property goals and initiatives (e.g., project teams, property committees, community involvement).

  • Ensures all associates have the proper supplies, equipment and uniforms.

  • To ensure that cashing up procedures are adhered to at all times ensuring that all monies and charges are correctly balanced, security checks are made according to laid down procedures and company policy

     

    Ensuring Exceptional Customer Service

  • Assists the Director of Golf in meetings with guests on an informal basis at “check-in” and/or upon course completion to obtain feedback on quality of course, service levels and overall satisfaction.

  • Sets a positive example for guest relations.

  • Handles guest problems and complaints.

  • Empowers associates to provide excellent customer service.

  • Ensures associates understand expectations and parameters for service performance.

  • Observes service behaviors of associates and providing feedback to individuals.

  • Strives to improve service performance.

  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

     

    Conducting Human Resources Activities

  • Assists with the recruiting and hiring of Golf team members with the appropriate skills.

  • Participates in the associate performance appraisal process, providing feedback as needed.

  • Establishes and maintains open, collaborative relationships with associates and ensuring associates do the same within the team.

  • Solicits associate feedback, utilizing an “open door” policy and reviewing associate satisfaction results to identify and address associate problems or concerns.

  • Celebrates successes and publicly recognizing the contributions of team members; ensuring associate recognition is taking place on all shifts.

  • Adjusts staffing levels and services to meet customer demand and budget expectations.

  • Participates in the development and implementation of corrective action plans.

  • Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizing performance, and produces desired results.

  • Assists and directs the golf team in the proper handling of all day-to-day golf events, functions and customer course play.

  • Implements property safety awareness programs to ensure a safe work environment for associates and guests..

  • Ensures associates are cross-trained to support successful daily operations.

  • Brings issues to the attention of the Director of Golf and Human Resources as necessary.

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

     

     

    Finance/ Accounting Responsibilities

  • All Cash Handling/ Revenue recording tasks must be undertaken in accordance with Company Policy and the relevant audit requirements, i.e, IRSA Audit and Audit Lite.

  • All Cash Handling/ Revenue recording tasks must be trained by the HOD and/or expert in subject area (Finance Department)

  • BlueCube, Micros, or any other systems access cards must not be left unattended under any circumstances and must be stored appropriately whilst off duty

  • Complies with Marriott International Hotels Limited Regional Office policies and procedures.

     

     


CANDIDATE PROFILE 


Education and Experience


  • 2 years experience in golf operations.


Competencies


Leadership

·         Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

·         Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

·         Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. 

Managing Execution

·         Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

·         Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

·         Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·         Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

·         Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·         Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

·         Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o    Golf Operations, Equipment, and Instruction - Knowledge of procedures and techniques for golf rules and skills (e.g., R&A, PGA), club/product fitting, repair, and custom club making, course management, buggy operation, inclement weather safety, and retail management.

o    Golf Shop Sales and Administration - Knowledge of current golf products within golf shop and the ability to maintain up-to-date inventory as well as the ability to complete sale transactions and process payments using credit cards, gift certificates and vouchers.

o    Sales Orientation - The ability to recognize, identify, and pursue sales opportunities and promote sales of merchandise, lessons, club fittings, etc.  This includes the ability to promote and demonstrate merchandise.

·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o    Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o    Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o    Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

o    Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o    Writing - Communicating effectively in writing as appropriate for the needs of the audience.


 


 






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