Jul 12, 2019Job Number
Rooms and Guest Services OperationsLocation
London Marriott Hotel Canary Wharf, 22 Hertsmere Road Canary Wharf, London, Greater London, United Kingdom VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
Marriott International has 30 brands, more than 6,900
properties across 130 countries and territories, and we’re still growing. We
celebrate the dreamers who make their own mark, and with good reason. Our
founders, J.W. and Alice Marriott started with a small idea, a root beer stand.
From there, it grew into a small hotel business, and then another, bigger one.
Together they created something that changed their future—and maybe yours. A
great career has always been a great adventure. Now it’s your turn.
Marriott Canary Wharf is a unique 5* hotel combining 2
Marriott brands ideally placed in Canary Wharf, provides convenient access to
top attractions in London, including the O2 Arena, ExCeL, and Olympic Park.
Join us here at the London Marriott Hotel Canary Wharf for an
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.