Jul 12, 2019Job Number
Rooms and Guest Services OperationsLocation
Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
Glasgow Marriott have a fantastic opportunity for a Front Desk Associate to join our Reception on
a Full-Time Permanent basis.
Set in a
bustling, cosmopolitan city with a renowned business centre and prestigious
shopping, the four-star Glasgow Marriott Hotel puts you in the heart of it all.
Our Glasgow hotel's location is within a five-minute stroll to nightlife, the
Scottish Exhibition and Conference Centre, the Hydro arena, and one of the best
shopping areas outside London. Perfect for business or leisure, we are one of
the top luxury hotels in Glasgow.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
support you in and out of the workplace by offering:
- Learning and
- Discounts on
hotel rooms, gift shop items, food and beverage
we’re looking for
- A warm,
- A team-first
- A gift for
paying attention to the smallest details
highest priority is making you feel as welcome as our guests. We want you to
know you’re important to us and that you’ll make an impact in your role, and
for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.