Concierge Notturno - The St Regis Venice
N. Posizione 19082329
Categoria la Posizione Operazioni camere e servizi per gli ospiti
Sede The St. Regis Venice, San Marco 2159, Venezia, Venezia, Italia VISUALIZZA SULLA MAPPA
Brand St. Regis Hotels & Resorts
Tipologia Tempo pieno
Tipo posizione Non direttiva/a ore
Inizi il suo viaggio con noi
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Fluent Italian and English
- Senior experience in Conciergerie or Front Office in 4*/5* hotels
- Flexibility, reliability and proactivity