Marriott carriere

Front Office Agent - Hotel Danieli

Venezia, Italia
Operazioni camere e servizi per gli ospiti


 

Data di presentazione Jun 14, 2019
N. Posizione 19081352
Categoria la Posizione Operazioni camere e servizi per gli ospiti
Sede Hotel Danieli, a Luxury Collection Hotel, Venice, Riva Degli Schiavoni, Venezia, Venezia, Italia VISUALIZZA SULLA MAPPA
Brand The Luxury Collection
Tipologia Tempo pieno
Trasferimento? No
Tipo posizione Non direttiva/a ore

Inizi il suo viaggio con noi

 
The Luxury Collection è una sfavillante collezione di hotel e resort autentici dislocati in tutto il mondo che sono un'espressione unica della località in cui sorgono. I team dei nostri hotel offrono esperienze uniche e gratificanti nelle destinazioni più ambite al mondo. La nostra mission è guidare i nostri ospiti, esperti viaggiatori che affrontano viaggi di trasformazione che li toccano nel profondo, arricchire le loro vite e creare ricordi duraturi. Se vi appassiona la narrazione evocativa e desiderate offrire un servizio genuino, premuroso e personalizzato, vi invitiamo ad accompagnarci in questo viaggio e ad esplorare le opportunità di lavoro di The Luxury Collection.


 

Job Summary
 
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.

Requirements:

  •  Fluent English and Italian are compulsory
  •  Experience in Luxury Hospitalit
  • Motivation, enthusiasm and high level of customer service

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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