Marriott Careers

IT Technician

Cape Town, South Africa
Information Technology


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Posting Date Sep 02, 2019
Job Number 19072702
Job Category Information Technology
Location The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Reporting directly to the IT Manager, the successful incumbent will be responsible to provide adequate and effective leadership within the department; working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.


Required Experience & Qualifications

  • IT tertiary qualification (degree or diploma)

  • At least 4 years in the IT field and a minimum of 1-year experience within a hospitality environment

  • Experienced in supporting hotel IT infrastructure (preferred)

  • Professional Disposition and Team Player

  • People orientated and results driven

  • Professional communication and email etiquette,

  • Strong and effective planning and organizing skills to ensure operational efficiencies

  • Ability to work within a pressurized environment

  • Ability to use Initiative and be proactive and self-driven

  • Strong and effective planning and organizing skills to ensure operational efficiencies

  • Ability to work without supervision and within a team

  • Attention to detail pertaining to area of responsibility

  • Maintain a neat, clean and well-groomed appearance as per company standards

  • Driver’s License with own transport (preferred)


 Technical criteria:


  • Full Microsoft and Microsoft Server literacy

  • Administrative skills on Opera PMS

  • Must have working knowledge of NEC PABX  for 1st line support

  • HP switches, VLANS, TCP/IP and Routing

  • Thorough understanding of Wireless networking using Ruckus

  • Simphony POS knowledge and administrative skills

  • MCSE (preferred) / MCTIP (Or equivalent)

  • CCNA or Min 3 years switching experience

  • ITIL Fundamentals(advantageous))

  • Oracle Knowledge

  • SQL Queries (advantageous)

  • N+ (advantageous)


Key Responsibilities

  • Ensure that the highest standards of services in the IT departments are maintained and developed at all times.

  • Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLA’s

  • Monitor suppliers in accordance with the agreed SLA’s

  • Provide support and guidance to all departments to ensure efficiency throughout the hotel

  • Assist in the control of IT related operational expenditure, and budget management

  • Ensure that the day to day tasks are actioned and delegated accordingly

  • Responsible for all aspects of the Hotel network, including hardware, software and outsourced support.

  • Ensure that all Marriott information security and audit standards are adhered to.

  • Assists in disaster recovery and business continuity as it relates to technology. 

  • 2nd level problem solving, research solutions for underlying problems

  • System documentation in accordance with Change Management Policies

  • Capacity and Availability Planning and reporting

  • PCI DSS & POPI Compliancy implementation, monitoring and reporting

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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