Marriott Careers

Night Guest Services Luggage Porter

London, United Kingdom
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Jun 14, 2019
Job Number 19001HVS
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Canary Wharf, 22 Hertsmere Road Canary Wharf, London, Greater London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International has 30 brands, more than 6,900 properties across 130 countries and territories, and we’re still growing. We celebrate the dreamers who make their own mark, and with good reason. Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career has always been a great adventure. Now it’s your turn.

Marriott Canary Wharf is a unique 5* hotel combining 2 Marriott brands ideally placed in Canary Wharf, provides convenient access to top attractions in London, including the O2 Arena, ExCeL, and Olympic Park. Join us here at the London Marriott Hotel Canary Wharf for an unforgettable experience. 


Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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