Marriott Careers

Executive Lounge Host - 20 hours / 4 days

Leeds, United Kingdom
Food and Beverage & Culinary


 

Check out pictures from associates at this location, and some videos too!

Posting Date May 17, 2019
Job Number 19001HAD
Job Category Food and Beverage & Culinary
Location Leeds Marriott Hotel, 4 Trevelyan Square, Leeds, West Yorkshire, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


 

POSITION SUMMARY

 

Assist guests with concierge services. Assist guests with needs such as booking dining reservations, activities and additional service requests. Serve as an ambassador of the hotel. Set up, stock, and maintain work areas. Serve food and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with coworkers regarding menu questions, the length of wait, orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

 

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Light and maintain wood fire pits. Perform other reasonable job duties as requested.

 

                       

CRITICAL TASKS

 

Concierge Services

  • Address guests' service needs in a professional, positive, and timely manner.

  • Assist guests with concierge services.

  • Assist guestroom guests with needs such as booking dining reservations, activities and additional service requests. 

  • Serve as ambassador of the hotel to all guests.

     

General Food and Beverage Services

  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

  • Follow appropriate procedures for serving alcohol

  • Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.

Assists Management

  • Communicate with guests, other employees, or departments to ensure guest needs are met.

  • Responding to Guest Voice comments within stipulated time period

  • Ensuring all shifts are covered and associate have their contracted hours

  • Inputting schedule in Kronos work system and daily updating associate hours worked and end of week approval.

  • Inputting associate holidays in Oracle system

  • Placing Exec lounge orders through Birchstreet system to make sure that the lounge is stocked correctly.

Greeting and Seating

  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.

  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.

Closing

  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage Area

  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.

  • Set up, stock, and maintain work areas.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

  • Assist other employees to ensure proper coverage and prompt guest service.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).

  • Stand, sit, or walk for an extended period of time or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

  • Move over sloping, uneven, or slippery surfaces.

  • Move up and down stairs and/or service ramps.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Light and maintain wood fire pits.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

  • Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.

  • Follow company and department policies and procedures.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Maintain confidentiality of proprietary materials and information.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Perform other reasonable job duties as requested.

 

 

CRITICAL COMPETENCIES

 

Interpersonal Skills

§  Customer Service Orientation

§  Team Work

§  Interpersonal Skills

§  Diversity Relations

Communications

§  Communication

§  Listening

§  English Language Proficiency

Personal Attributes

§  Dependability

§  Presentation

§  Positive Demeanor

§  Integrity

§  Safety Orientation

§  Stress Tolerance

§  Adaptability/Flexibility

§  Information Retention

§  Information Retention

Organization

§  Multi-Tasking

 

 

 

 

 

 

PREFERRED QUALIFICATIONS

Education

High school diploma

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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