Guest Services Agent
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Job Number 19001H4K
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort, Gold Coast, 71 Sea World Drive, Gold Coast, Queensland, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, and a luxurious spa retreat, all in an absolute beachfront environment.
If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you!
To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Part Time Guest Service Agent to join our Front Office Team.
The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. Accuracy and accountability of payment verification, processing of deposits and exchange of currency is essential.
This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. The successful candidate must have a friendly and welcoming attitude with everyone. Prior experience in a similar role in a hotel environment is an advantage. Candidates must be available to work a rotating roster, including weekends and graveyards.
To attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:
• Discounted meals
• Exceptionally generous accommodation discounts
• World class training programs, and
• Strategic career development opportunities.
Working for Sheraton is so much more than just a job, it’s a lifestyle.
Be your best. Start your career at Sheraton, where you don’t just work – you belong.