Marriott Careers

Franchised General Manager

New York, New York


Check out pictures from associates at this location, and some videos too!

Posting Date May 10, 2019
Job Number 19001EJD
Job Category Administrative
Location Fairfield Inn & Suites New York Manhattan/Central Park, 538 W. 58th Street, New York, New York, United States VIEW ON MAP
Brand Fairfield Inn & Suites
Schedule Full-time
Relocation? No
Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply via email at -

Additional Information: This hotel is owned and operated by an independent franchisee, M and R Hotel Management. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.


  • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
  • Keep open communication between managers and associates.
  • Has full knowledge and understanding of our companys handbook, SOPs and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
  • Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&R SOPs.
  • Ensures accurate records and reports all OSHA information required by law.
  • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
  • Interviews and hires new personnel as last interview in process. Evaluates assigned staff performance on a, ninety day, and annual basis.
  • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns, understands, and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures Follows safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
  • Understand competitive market conditions and communicate this information with the Director of Sales and Revenue
  • Participate in developing hotels direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed.
  • Investigate lost or turndown business.
  • Represent the hotel in the market ant develop relationships with key accounts. Review inventory control and selling strategy daily.
  • Oversee comp rooms and charity donations inquiries. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place.
  • Perform hands-on duties as needed to deliver guest services.
  • Ensure meal service meets proper food handling sanitation requirements.
  • Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas.
  • Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards.
  • Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system.
  • Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager.
  • Assist in development of requests and budgets for CAPEX; complete MSRs; ensure CAPEX projects have proper authorization.
  • Review invoices for major projects; resolve problems as necessary
  • Solicit and review bids for improvement projects; secure approval of funds.
  • Work to resolve legal issues related to standard warranty process for building damage.
  • Bachelor's Degree in Hotel/Restaurant Management or Business Degree, 
  •  Equivalent experience is acceptable.
  • 7 -10 years as a General Manager with MARRIOTT
  • Must have New York City experience
  • Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.
  • Must have effective oral and written communication skills.
  • Must have good analytical skills and decision-making ability.
  • Must be able to work independently and multi-task, prioritizing as appropriate.


This company is an equal opportunity employer.






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