Team Leader-Service Express
Rooms and Guest Services Operations
Check out pictures from associates at this location, and some videos too!
May 09, 2019Job Number
Rooms and Guest Services OperationsLocation
The Westin Bund Center, Shanghai, 88 Henan Central Road, Shanghai, Shanghai, China VIEW ON MAPBrand
Westin Hotels & ResortsSchedule
Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
observe, evaluate, and train the telephone attendants. Fill in as an attendant as needed.
Answer all calls using the guest’s
name and an established script. Assist
guests with voice mail and messages.
Follow wake-up call procedures to make sure every request is completed
on time. Page hotel employees. Assist guests and employees with the
AT&T language line service if necessary.
Prepare work schedules and time logs. Update the hotel directory and attendant’s
handbook. Order supplies and uniforms
Log and coordinate the installation of phones and
other services for conventions.
Replace broken phones in guest rooms. Provide handicapped services as required by
the guests. Inventory and ship room
phones for repair.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.