Marriott Careers

Spa Manager

Khao Lak, Thailand
Spa


 

Check out pictures from associates at this location, and some videos too!

Posting Date Apr 28, 2019
Job Number 190019KX
Job Category Spa
Location Le Méridien Khao Lak Resort & Spa, One Marriott Drive, Khao Lak, Thailand, Thailand VIEW ON MAP
Brand Le Méridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

 

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.  Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.  We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.  We’re looking for curious, creative and well-informed people to join our team.  If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
 
Le Meridien Khao Lak Resort & Spa will offer 269 rooms, 6 Food & Beverage outlet and bars, and 3 event spaces with total event space at 667 SM. Facilities will include 3 swimming pools, 1 fitness gym and tennis court, Explore Spa by Le Meridien and Le Meridien Family Kids Club
The resort is contemporary in style and is located at Bangsak beach, in the Phang Nga region, 90 minutes north of Phuket airport. The Resort is spread across approximately a 5 HA land parcel and is situated on a tranquil site bordered by a few local eateries. The hotel is easily accessible via a service road connected to the main driveway (2030) which is a 5 minutes’ drive to enter Phet Kasem Road.
The resort is currently operating as the Bangsak Merlin Resort, Khao Lak, which opened in November 2017. The Resort has good infrastructure and landscaping (currently evolving), and benefits from having a long stretch of beach. The resort conversion is expected to take place on 1st September 2019.

 


JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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