Jun 03, 2019Job Number
Rooms and Guest Services OperationsLocation
Bali Ungasan FP, One Marriott Drive, Bali, Indonesia, Indonesia VIEW ON MAPBrand
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Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
Four Points by Sheraton Bali Ungasan is a 270-key hotel and offers an all-day dining restaurant, pool bar and lounge bar as well as 2,251 Sq M of meeting space consisting of 1 ballroom and 3 meeting rooms. Recreation area include 2 resort pool, fitness center and kids’ club. This is a conversion hotel and is set up to open in Q2 2019.
Situated in the heart of Ungasan, the Hotel is just 110m off the Jalan Raya Uluwatu, an arterial road leading to Kuta and 20 mins to Ngurah Rai International Airport. The 2.14-HA site enjoys good visibility and panoramic views of Bali island, as well as convenient access to major leisure and MICE demand generators and support amenities Bali has to offer.
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.