Carreiras na Marriott

Supervisor-Housekeeping

Macau S.A.R., Macau S.A.R.
Lavandeira e arrumação


 

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Data de divulgação da vaga Apr 24, 2019
Nº do Cargo 190017S3
Categoria de emprego Lavandeira e arrumação
Local The St. Regis Macao, Cotai Central, Cotai Strip, Macau S.A.R., Macau, Macau S.A.R. VER NO MAPA
Marca St. Regis Hotels & Resorts
Horário Período integral
Remanejamento? No
Tipo de cargo Não gerencial/Horista

Comece sua jornada conosco

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


This is a position which Executive Housekeeper will guide, groom and develop to prepare the candidate for their next position as Assistant Manager/Lead Supervisor ideally in 2 years period.


Guest relations and assists management are key ingredients to success for this opportunity.


Core work activities include:

• Address guests' service needs in a professional, positive, and timely manner
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards)


Minimum Job requirements:

• High school diploma/G.E.D. equivalent
• At least 1 year of related work in five star luxury hotel is preferred
• At least 1 year of supervisory experience in five star luxury hotel is preferred



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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