Marriott 커리어

Supervisor-Guest Service

마카오 특별 행정구, 마카오 특별 행정구
객실 및 투숙객 서비스 운영


이 호텔 직원들의 사진과 일부 동영상을 확인해보세요!

게시일 Apr 23, 2019
채용 번호 1900175W
작업 카테고리 객실 및 투숙객 서비스 운영
위치 The St. Regis Macao, Cotai Central, Cotai Strip, 마카오 특별 행정구, 마카오, 마카오 특별 행정구 지도에서 보기
브랜드 St. Regis Hotels & Resorts
스케줄 풀타임
근무지 변경? 아니요
직책 유형 비관리직/시간제

저희와 함께 여행을 시작해보세요

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

To oversee the Butler Service Desk operations, providing telephone service and ensure fully implement the One-Stop service. To drive and uphold consistently high levels of customer satisfaction and recognition. Identify VIP, SPG, regular guest and long staying guest and build rapport to offer personalized service and assistance. Set up systems to capture guest feedback and present this to the Guest Service Manager on a regular basis.

To foster a positive working environment where both guests and associates feel acknowledged and recognized. Manage staff training and development using the hotels career development system.

Guest butler supervisor tasks is the key ingredient to success for this opportunity.

Core work activities include:

• Review shift logs/daily memo books and document pertinent information in logbooks
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Follow up with guest regarding satisfaction with guest-related issues
• Respond to special requests from guests/residents with unique needs
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood

Minimum Job requirements:

• High school, diploma in hotel management or equivalent educational qualification (Graduate of renowned hospitality institutions preferred)
• At least 3 to 5 year of related work experience
• At least 1 to 2 year of supervisory experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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