Front Office Associate - Part Time 20 Hours
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Job Number 190014N5
Job Category Administrative
Location Liverpool Marriott Hotel City Centre, One Queens Square, Liverpool, Merseyside, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Ensure that all guests are treated with a high standard of service in respect of customer contact, accommodation, accounts and enquiries.
To deal with advance reservations, taking bookings and special requirements, where necessary.
Operate switchboard and deal with messages and enquiries when required.
Receive guests on arrival to required standard, and ensure their details are entered into the computer correctly and efficiently.
- Post all transactions on a regular basis, to ensure that all bills are kept up to date. Ensure that all
Charges are posted onto the correct bills.
Prepare cash for banking, on a daily basis. Complete receipts for all money received from pay-ins etc. Operate diligently when handling rates. Ensure that there is an efficient hand over between each shift ensuring that all relevant information is passed on.
Ensuring that a high level of customer care is maintained at all times, especially when under pressure.