Marriott 职业


上海, 中国


职位发布 Apr 16, 2019
职位编号 190014MI
工作类别 销售和市场营销
地点 上海雅居乐万豪酒店, Lot 559, Xizang Road Central, Huangpu District,, 上海, 上海, 中国 在地图中查看
品牌 Marriott Hotels Resorts /JW Marriott
编制 全职
职位类型 管理人员



万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。


作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店20111124日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。






As a primary support to Director of Marketing in leading the sales activities of the hotel, ensuring that the sales target, both for individual targets and team targets are met.




Supervise the day-to-day operation of the Sales Team ensuring all sales associates are carrying out their duties according to the set guidelines and standards.  Participate in analysing the market situation, planning of strategies and tactics and the set up of pricing for both rooms and catering. 




  1. Conduct Sales Activities


    1. Visit and entertain all key accounts regularly
    2. Responsible for a portfolio of accounts to be determined and allocated by DOSM
    3. Oversee the planning of sales call of the proactive sales team.
    4. Ensure all enquires are handled by the reactive sales team promptly and efficiently.
    5. Meet with in-house guests to build relationship and to obtain guest comments.
    6. Meet with key banquet customers to build relationship.
    7. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. and assign sales associates to follow up on the leads.


  1. Account Management


    1. To ensure that all information related to all accounts are recorded in Opera and Marsha S&C and filed accordingly, and to maintain the accuracy of information in the systems.
    2. Assist all sales associates in the set up on strategies and tactics for each account and to ensure that the planned actions are followed up.
    3. Conduct account review and account audit to check on the information obtained for each of the accounts.
    4. Review Call Reports to ensure that all accounts are properly managed.
    5. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used.
    6. Participate in setting up sales targets for all sales associates.


  1. Sales Strategy Planning


    1. Attend weekly Sales Strategy Meeting to share information on competitors’ activities, customer feedback and other market intelligence.
    2. Assist DOM in setting up pricing for all market segments and the pricing for catering.
    3. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required.  


  1. Train and develop all sales associates


    1. Coach and counsel all associates to ensure timely rectification of performance
    2. Derive SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
    3. Set up clear guidelines and expectation for each associate and follow up on the progress
    4. Conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance during the sales call.
    5. Ensure that all sales associates are conducting business according to the Marriott set guidelines.
    6. Conduct regular performance review for sales associates and keep written record for future follow up.
    7. To review and update all LSOPs related to sales operation whenever necessary.


  1. Fully utilize all Marriott Resources


    1. Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
    2. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
    3. Make good use of Marriott Rewards as a key sales tool.
    4. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.


  1. Prepare periodic reports


    1. Assist DOM and Revenue Manager in preparing periodic reports for record of sales activities and market analysis.
  1. Business / Marketing Plan


    1. Participate in the preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics.
    2. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.


  1. Office Etiquette & Business Ethics


    1. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.
    2. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law.
    3. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.


  1. Coordination with other departments and session
    1. To ensure a smooth liaison between the sales team with other departments.
    2. To take the initiative to act on any conflict or problems in a constructive manner.





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