Marriott Careers

Sales & Marketing-Director of Sales

Shanghai, China
Sales and Marketing


Check out pictures from associates at this location, and some videos too!

Posting Date Apr 16, 2019
Job Number 190014MI
Job Category Sales and Marketing
Location Shanghai Marriott Hotel City Centre, Lot 559, Xizang Road Central, Huangpu District,, Shanghai, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.





As a primary support to Director of Marketing in leading the sales activities of the hotel, ensuring that the sales target, both for individual targets and team targets are met.




Supervise the day-to-day operation of the Sales Team ensuring all sales associates are carrying out their duties according to the set guidelines and standards.  Participate in analysing the market situation, planning of strategies and tactics and the set up of pricing for both rooms and catering. 




  1. Conduct Sales Activities


    1. Visit and entertain all key accounts regularly
    2. Responsible for a portfolio of accounts to be determined and allocated by DOSM
    3. Oversee the planning of sales call of the proactive sales team.
    4. Ensure all enquires are handled by the reactive sales team promptly and efficiently.
    5. Meet with in-house guests to build relationship and to obtain guest comments.
    6. Meet with key banquet customers to build relationship.
    7. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. and assign sales associates to follow up on the leads.


  1. Account Management


    1. To ensure that all information related to all accounts are recorded in Opera and Marsha S&C and filed accordingly, and to maintain the accuracy of information in the systems.
    2. Assist all sales associates in the set up on strategies and tactics for each account and to ensure that the planned actions are followed up.
    3. Conduct account review and account audit to check on the information obtained for each of the accounts.
    4. Review Call Reports to ensure that all accounts are properly managed.
    5. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used.
    6. Participate in setting up sales targets for all sales associates.


  1. Sales Strategy Planning


    1. Attend weekly Sales Strategy Meeting to share information on competitors’ activities, customer feedback and other market intelligence.
    2. Assist DOM in setting up pricing for all market segments and the pricing for catering.
    3. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required.  


  1. Train and develop all sales associates


    1. Coach and counsel all associates to ensure timely rectification of performance
    2. Derive SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
    3. Set up clear guidelines and expectation for each associate and follow up on the progress
    4. Conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance during the sales call.
    5. Ensure that all sales associates are conducting business according to the Marriott set guidelines.
    6. Conduct regular performance review for sales associates and keep written record for future follow up.
    7. To review and update all LSOPs related to sales operation whenever necessary.


  1. Fully utilize all Marriott Resources


    1. Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
    2. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
    3. Make good use of Marriott Rewards as a key sales tool.
    4. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.


  1. Prepare periodic reports


    1. Assist DOM and Revenue Manager in preparing periodic reports for record of sales activities and market analysis.
  1. Business / Marketing Plan


    1. Participate in the preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics.
    2. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.


  1. Office Etiquette & Business Ethics


    1. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.
    2. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law.
    3. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.


  1. Coordination with other departments and session
    1. To ensure a smooth liaison between the sales team with other departments.
    2. To take the initiative to act on any conflict or problems in a constructive manner.



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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