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Job Number 190014M9
Job Category Housekeeping & Laundry
Location Le Méridien Piccadilly, 21 Piccadilly, London, Greater London, United Kingdom VIEW ON MAP
Brand Le Méridien
Position Type Non-Management/Hourly
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Housekeeping Supervisor – Housekeeping
As a Housekeeping Supervisor at Le Meridien Piccadilly, I am in the heart of the hotel and the organisation as well as being the foundation of a key team that shape the overall ‘guest experience’ within each area of the property.
Essentially, it is my job to ensure the cleanliness, condition and brand standards of the guestrooms and public areas are upheld; provide the direction and guidance needed especially to those working in the areas I am responsible for; and assist in meeting guests’ preferences for the duration of their stays.
I work within a large team of associates that includes Room Attendants, Housekeeping Attendants, Valet/ Public Area Attendants and other Housekeeping Supervisors. Working closely with other departments such as Maintenance and Front Office is important to our success as this helps us create a consistent and memorable guest experience from beginning to end.
It is not just inspecting guestrooms as most people might expect. I am often involved in developing associates and other projects that help drive standards within our department or other aspects of the business. This can include anything from Health and Safety training, environmental initiatives, to participating in special events we hold for associates. The possibilities really are endless.
Being an excellent communicator is critical to the role as it helps the department to run effectively and on schedule. I get real satisfaction when guests thank us personally for looking after them or when compliments about the quality of the guestrooms are received. Working in Central London means we get a very diverse mix of guests and events so we are always having to ‘flex our style’ and no days are ever the same.
I love working as part of the team, knowing we help build memories for guests and making their stays extra special whenever they visit. We have to be flexible with our shifts to meet the needs of the business but this helps me grow in confidence with overseeing different areas of the operation so I can aspire to reach the next level in my career.