Marriott Careers

Front Office Associate(Casual)

Slough, United Kingdom
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Apr 15, 2019
Job Number 1900146E
Job Category Rooms and Guest Services Operations
Location Heathrow/Windsor Marriott Hotel, Ditton Road, Langley, Slough, Berkshire, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us

Come and discover exciting opportunities at Heathrow Windsor Marriott Hotel

 

Travel just 15 minutes beyond Heathrow International Airport and you'll find yourself at the Heathrow/Windsor Marriott Hotel. An exceptional hotel near Heathrow and Windsor, it extends an exciting blend of comfort, convenience and responsive service and an ideal location near Legoland, Chessington, Thorpe Park, Royal Windsor and Ascot Racecourse.

 

The hotel boasts easy access to London, as well as smartly designed and comfortable guest rooms. Throughout this hotel, the amenities make any stay a brilliant and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also an indoor pool, steam room and extensive fitness facilities with state-of-the-art equipment.

 

However, what really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the best hospitality company in the world.

 

Why don't you also visit our website www.heathrowwindsormarriott.co.uk, join us on Facebook https://www.facebook.com/HeathrowWindsorMarriottHotel, follow us on Twitter at https://twitter.com/HWMarriott or visit our LinkedIn profile http://www.linkedin.com/company/heathrow-windsor-marriott-hotel.

 

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

 


Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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