Mar 24, 2019Job Number
Rooms and Guest Services OperationsLocation
Le Méridien Khao Lak Resort & Spa, One Marriott Drive, Khao Lak, Thailand, Thailand VIEW ON MAPBrand
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At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
Le Meridien Khao Lak Resort & Spa will offer 269 rooms, 6 Food & Beverage outlet and bars, and 3 event spaces with total event space at 667 SM. Facilities will include 3 swimming pools, 1 fitness gym and tennis court, Explore Spa by Le Meridien and Le Meridien Family Kids Club
The resort is contemporary in style and is located at Bangsak beach, in the Phang Nga region, 90 minutes north of Phuket airport. The Resort is spread across approximately a 5 HA land parcel and is situated on a tranquil site bordered by a few local eateries. The hotel is easily accessible via a service road connected to the main driveway (2030) which is a 5 minutes’ drive to enter Phet Kasem Road.
The resort is currently operating as the Bangsak Merlin Resort, Khao Lak, which opened in November 2017. The Resort has good infrastructure and landscaping (currently evolving), and benefits from having a long stretch of beach. The resort conversion is expected to take place on 1st September 2019.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.