Marriott Careers

Team Leader - Welcome Desk

Taipei, Taiwan
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 19, 2019
Job Number 19000TC7
Job Category Rooms and Guest Services Operations
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Purpose of Role

 

To provide assistance and guidance to all Welcome Agents.  To ensure all of Welcome is prepared and operates effectively.  To effectively account for Welcome-related equipment and materials.  Ensure Welcome Talent is adequately equipped and prepared to handle different peak/non-peak periods.  To effectively handle minor complaints using W’s LEAST service recovery guidelines.  To effectively monitor and set targets to achieve Loyalty Enrollment and GV goals.
 

Responsibly Description


Provide WOW experiences to all guests by providing W’s   

  Whatever/Whenever service and interacting with guests upon arrival.

- Review information on a daily basis to prepare for the arrival of WIP, Loyalty

   guests, regular guests, groups and special guests.

- Responsible for correct registration of all guests, including update information 

   in OPERA, deposit, ID verification and service standards.

- Maintain a good working relationship with all departments, especially Style 

  and Reservation, to ensure a smooth running Welcome.

- Provide assistance to Welcome Agents who may be having difficulty handling 

  guest enquiries.

- Handle minor guest complaints using W’s LEAST service recovery guidelines.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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