Marriott Careers


Cape Town, South Africa
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Mar 15, 2019
Job Number 19000SA7
Job Category Rooms and Guest Services Operations
Location The Westin Cape Town, Cape Town, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.



Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.

       Required Experience & Qualifications

  • At least 2- 3 years’ experience in a similar position within a Hotel environment

  • A appropriate recognized qualification would be advantageous

  • Proficiency in Microsoft packages

  • Working Knowledge in Fidelio Opera

  • Available to work flexible working hours and rostered shifts as and when required


    Key Responsibilities


  • Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.

  • Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.

  • Strong and effective communication and problem solving skills / conflict management

  • Excellent Telephone skills and etiquette

  • Quality and customer service driven

  • Attention to detail and efficiency pertaining to area of responsibility

  • Sound financial acumen

  • Maintain a neat, clean and well-groomed appearance as per company standards


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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