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Job Number 19000SA7
Job Category Rooms and Guest Services Operations
Location The Westin Cape Town, Cape Town, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.
Required Experience & Qualifications
At least 2- 3 years’ experience in a similar position within a Hotel environment
A appropriate recognized qualification would be advantageous
Proficiency in Microsoft packages
Working Knowledge in Fidelio Opera
Available to work flexible working hours and rostered shifts as and when required
Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
Strong and effective communication and problem solving skills / conflict management
Excellent Telephone skills and etiquette
Quality and customer service driven
Attention to detail and efficiency pertaining to area of responsibility
Sound financial acumen
Maintain a neat, clean and well-groomed appearance as per company standards