Mar 15, 2019Job Number
Sales and MarketingLocation
Warsaw Marriott Hotel, Al. Jerozolimskie 65/79, Warsaw, Poland, Poland VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
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Job summary: Sales Executive is responsible for managing group/catering related opportunities, actively up-selling each business opportunity to maximize revenue, achieving personal and team related revenue goals, ensuring business is turned over properly and timely, being responsible for driving customer loyalty by delivering service excellence.
Job specific tasks: Maintenance of business relationship with existing accounts and maximizing on room and catering business from these accounts. Strong cooperation with other departments in providing a customer experience that exceeds customer’s expectations. Management of incoming group/catering opportunities for the hotel that are not handled by Booking Center as per Marriott standards, guidelines and pricing strategies. Timely follow-up on all leads, decision dates and contracts as per dead-lines. Proper administration of all leads and client contact details as per Marriott standards.
Strong negotiation skills
Knowledge of group booking process and rate strategies
Strong communication skills
Good organizational skills
Fluent English and Polish in writing and speaking
Computer technical expertise
Full time employment contract
Private medical package
Employee benefits package
Employee discount in Marriott hotels in 110 countries
Access to E-learning platform
Opportunity for development within the international company
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.