Welcome Desk Agent (Front Office) - SEASONAL
Check out pictures from associates at this location, and some videos too!
Job Number 19000S95
Job Category Rooms and Guest Services Operations
Location W Ibiza, Ibiza, Baleares VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
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ABOUT THE PROPERTY
The new W Ibiza will be located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel will offer 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, LIVING ROOM, Wetdeck, Beach Club and Rooftop Destination Bar, as well as Away Spa. The hotel is planned to open summer 2019.
ABOUT THE BRAND
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Welcome desk agent ensures that our guests are greeted upon arrival and provided with an efficient check-in. A responsibility during check in is to ensure that all guest preferences are fulfilled as well as retrieving all necessary guest information like the method of payment.
The Welcome Desk is often the first point of contact for guests, we need to be extremely knowledgeable of the hotel, the facilities and the area. Communication with other departments is very important to ensure an efficient operation. Multitasking will be part of the job and you should be able to remain calm in sometimes busy situations. As a Welcome Desk Agent we occasionally have to deal with difficult situations, you should be confident in dealing with those as well.
W is all about creating memorable experience, and we encourage all of our talents to be creative and go the extra mile for our guests.
Being a Welcome Desk Agent you are also responsible for the lasting impression of the hotel: during check-out I ensure that the guests enjoyed their experience. The billing needs to be accurate and payment needs to be obtained.
The Welcome Desk is covered 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the team: knowing we help build memories and making their stay special together!
You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.
If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!
- 2 years experience in Front Office department, valuable 5*
- Fluent Spanish and English.
- Spanish work permit holder
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.