Marriott Careers

Concierge - SEASONAL

Ibiza, Spain
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 15, 2019
Job Number 19000S92
Job Category Rooms and Guest Services Operations
Location W Ibiza, Ibiza, Baleares VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

ABOUT THE PROPERTY

The new W Ibiza will be located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone.  Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years.  The hotel will offer 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, LIVING ROOM,  Wetdeck, Beach Club  and Rooftop Destination Bar, as well as Away Spa.  The hotel is planned to open summer 2019.

 

ABOUT THE BRAND

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


 

RESPONSIBILITIES


  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations…) by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
  • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.


Technical knowledge


  • Extensive knowledge of specific tourist, gastronomic knowledge in the island, and person locally connected.

  • English & Spanish fluent. Valuable other languages.

  • Knowledge of the hotel procedures regarding hygiene, health, fire and safety.


Competences


  • Flexible

  • Initiative

  • Service oriented

  • Stress resistant

  • Quality oriented

  • Network oriented

  • Trend oriented

  • Solution oriented

  • Good organizational skills

  • Team player

  • Good communication and social skills

PROFILE
You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.


If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike.  You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!


REQUIREMENTS


  • 2 years experience in Guest Service/Concierge department, valuable 5*
  • Fluent Spanish and English.
  • Spanish work permit holder



W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


 

 




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