Marriott Careers

Whatever/Whenever - Welcome Agent

Taipei, Taiwan
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Mar 15, 2019
Job Number 19000S44
Job Category Rooms and Guest Services Operations
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Purpose of Role

Responsible for executing Welcome Experience in the daily operation of Welcome Office (Including Welcome Desk, Whatever Whenever, and Concierge). Providing WOW service to guests throughout all communication channels and collaborate with respected departments to ensure guest satisfaction. Utilize OPERA, MICROS, Go Concierge, and FCS Guest Request Tracking System to improve the scope of services in spirit of Whatever Whenever promise.


Extended knowledge of hotel facility information, able to demonstrate and deliver Insider experience by introducing many various bars, restaurants, places of interest in and around Taipei. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Result driven with strong commitment of achieving hotel KPI goal as leader of the department.


Multiple Function of Welcome Office development will allow talents to work around three main departments at Welcome Office. As extended level of position, talents will be required to perform all tasks and skills required for the respected departments, including level 1+2 requirements. 

Responsibly Description

- Keep accurate records of all arrangements/note any special preferences in     

   FCS guest tracking system the guest may have.

- Frequently Answer incoming and assist with outgoing calls, efficiently and 

   confidently using the PBX system.

- Follow Telephone Manners that are On Brand and accurately transfer any 

   incoming calls.

- Log guest preferences / requests / complaints using the FCS Tracking System.

- Be prepared for any emergency situations that may arise including bomb 

  threats and if an emergency situation occurs, remain calm and handle it 

   following W Taipei HIDs.    

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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