Marriott Careers

Guest Services Manager

Macao S.A.R., Macao S.A.R.
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Mar 13, 2019
Job Number 19000R46
Job Category Rooms and Guest Services Operations
Location The St. Regis Macao, Cotai Central, Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.



This is a position which the Rooms Division Manager/Front Office Manager will guide, groom and develop to prepare the candidate for their next position as Assistant Front Office Manager/Head of Front Office ideally in 2 years period.
Guest relations, assists management and working with others are key ingredients to success for this opportunity.
Core work activities include:
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Address guests' service needs in a professional, positive, and timely manner
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Develop and maintain positive and productive working relationships with other employees and departments

Minimum Job requirements:

• High school diploma/G.E.D. equivalent/College degree majoring in hospitality is preferred
• At least 2 year of related work experience in five star luxury hotel operations
• At least 2 year of supervisory experience in five star luxury hotel operations



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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