Mar 13, 2019Job Number
Sales and MarketingLocation
Le Méridien Nagpur, Wardha Road Opposite MIHAN Flyover, Nagpur, Maharashtra, India VIEW ON MAPBrand
Start Your Journey With Us
Le Meridien Nagpur, offers unique experiences in every one of its stylish guest rooms & suites. Warm earth tones in addition to the luxurious sitting & work areas create an inviting ambiance for our guest to experience & enjoy.
Our Guest Experience 132 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Our curious guest could also indulge in lip smacking Zero Mile flavors which are local favorites.
Le Meridien is an upscale, design-focused international hotel brand with a European perspective which is owned by Marriott International which is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. It has more than 6000 plus properties in over 110 countries and territories around the world with new portfolio of 30 brands making it the world's largest hotel company.
Le Meridien unlocks each destination and promises discovery moments at every turn. The brand inspires curious and creative minded travelers to experience their surrounding with eyes wide open & senses engaged. Le Meridien continues to grow internationally, attracting curious and creative-minded travelers drawn by the promise of discovery.
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.