Guest Service Agent
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Job Number 19000QIL
Job Category Rooms and Guest Services Operations
Location Fairfield by Marriott Bali Kuta Sunset Road, One Marriott Drive, Bali, Indonesia, Indonesia VIEW ON MAP
Brand Fairfield Inn & Suites
Position Type Non-Management/Hourly
Start Your Journey With Us
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.
Fairfield by Marriott Bali Kuta Sunset Road has 222 rooms, sized at 24-25 square meters. Guest can enjoy 1 restaurant and 1 lounge, with a total of 269 square meter meeting space. The hotel is within reach of Bali Galleria DFS, 5 minutes’ by car and 10-15 minutes on foot, Kuta beach and Kuta central area with shops and restaurants is 15-30 minutes by car.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for
guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest
paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists,
and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all
guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all
payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure
uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear
and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.