Marriott Careers

Rooms Controller

Bali, Indonesia
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Mar 12, 2019
Job Number 19000QIB
Job Category Rooms and Guest Services Operations
Location Fairfield by Marriott Bali Kuta Sunset Road, One Marriott Drive, Bali, Indonesia, Indonesia VIEW ON MAP
Brand Fairfield Inn & Suites
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.

Fairfield by Marriott Bali Kuta Sunset Road has 222 rooms, sized at 24-25 square meters. Guest can enjoy 1 restaurant and 1 lounge, with a total of 269 square meter meeting space. The hotel is within reach of Bali Galleria DFS, 5 minutes’ by car and 10-15 minutes on foot, Kuta beach and Kuta central area with shops and restaurants is 15-30 minutes by car.



Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and

prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/

Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm

reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document

exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest checkins/

check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation

checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their

satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests

according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank

guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written

documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with

other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others;

support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended

period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place

objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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