Reservations Agent - Venice Cluster
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Job Number 19000Q3W
Job Category Reservations
Location The Gritti Palace, a Luxury Collection Hotel, Venice, Campo Santa Maria del Giglio, Venice, Venezia, Italy VIEW ON MAP
Brand The Luxury Collection
Position Type Non-Management/Hourly
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- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Input and access data in reservation system. I
- ndicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette. D
- evelop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
- Fluent Italian and English
- Experience in reservations in luxury hospitality