Sales Manager - Event Booking Center
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Job Number 19000NVN
Job Category Sales and Marketing
Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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DUTIES & RESPONSIBILITIES
Create awareness with regards to the hotels meeting and banqueting facilities
Implement brand standards in all sales processes
Shift market share from the competition with specific focus on group segment
Sales and Marketing
Responds in a timely manner to all incoming group/catering opportunities
Ensures business booked is within hotel parameters
Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required. Manages and maintain account files.
Effectively manages business opportunities and maximizes revenue
Maximizes revenue by up selling packages and creative food and beverage
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best business opportunity based on market conditions and specific property needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Builds and strengthen relationships with existing and new customers to enable future bookings
Effectively manages and develops relationships with key internal and external stakeholders.
Effectively uses sales resources and administrative/support staff
Sets a positive example for guest relations.
Establishes clear expectations for customers and the property throughout the sales process.
Transfers accurate, complete and timely information to operating departments at the property.
Effectively resolves guest issues that arise as a result of the sales process; brings issues to the attention of property leadership team as appropriate.
Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues
Performs other duties as assigned to meet the business need