Agente de Reservas
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Número de Empleo 19000NN5
Categoría de Empleo Reservas
Ubicación The Westin La Quinta Golf Resort & Spa, Benahavis, Marbella, Marbella, Malaga VER EN MAPA
Marca Westin Hotels & Resorts
Horario Temporario: de tiempo completo
Tipo de Posición Non-Gestion
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Verify all Room and Golf reservation information with callers to ensure accuracy.
Accommodate and document special requests in an accurate and efficient manner.
Determine the most appropriate room type to meet guest requirements and maximize room rate.
Explain guarantee and cancellation policies to callers.
Describe room and golf benefit feature sale amenities to guests.
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Bonvoy program.
Follow “up selling” techniques and sales strategies in order to maximize property revenue.
Identify repeat guests using appropriate codes.
Inform guests of rules and regulations regarding qualifying rates.
Input and access data in Rooms and Golf reservation systems by entering correct information into proper fields, including Marriott Bonvoy number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
Verify availability of room type, golf tee time, rate, and occupancy before confirming any reservations.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.