Marriott Careers

Guest Services Agent

Macao S.A.R., Macao S.A.R.
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 01, 2019
Job Number 19000M9H
Job Category Rooms and Guest Services Operations
Location The St. Regis Macao, Cotai Central, Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

 

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

 


This is a position which the Front Office Manager/Assistant Front Office Manager will guide, groom and develop to prepare the candidate for their next position as Front Office Supervisor ideally in 18 months period.

Guest relations, quality assurance/quality improvement, check-in/check-out, greet/escort guests and guest services are key ingredients to success for this opportunity.

Core work activities include:

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Address guests' service needs in a professional, positive, and timely manner
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Comply with quality assurance expectations and standards
• Process all guest check-ins by confirming reservations in computer system (e.g., PMS, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Follow up with guests to ensure their requests or problems have been met to their satisfaction

Minimum job requirements:

• No high school diploma/G.E.D. equivalent/College degree majoring in hospitality preferred
• Prior Front Office experience in 5 star luxury hotel operation is preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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