Marriott Careers

Order Taker, Housekeeping

Macao S.A.R., Macao S.A.R.
Housekeeping & Laundry


Check out pictures from associates at this location, and some videos too!

Posting Date Mar 01, 2019
Job Number 19000M9B
Job Category Housekeeping & Laundry
Location Sheraton Grand Macao Hotel, Cotai Central, No. 5 Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Verify room status, run discrepant rooms report, handle lost & found recording and enquiries, key and mobile handset control, reporting room defects, receiving status updates from room attendants, prioritize room cleaning for in house guests and VIPs, and Handling reservation trace request. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Record, monitor, and update list of ‘Do Not Disturb' rooms. Assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Safety and security, communication, housekeeping protocol and housekeeping coordination are key ingredients to success for this opportunity.

Core work activities include:

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
• Respond promptly to requests from guests, Front Desk, or Guest Service Centre requests
• Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
• Close monitoring and control of Master Keys and conducting inventory at the beginning of shift and ending of shift ensuring all transactions are properly recorded and witness for in the key control log book
• Record and coordinate with SCC Security on the safe keeping of guest Lost & Found items daily
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• Prepare and distribute room assignments to Housekeeping using E-Housekeeping & M-Housekeeping
• Coordinate VIP service to ensure VIP's needs are met throughout the stay.
• Record, monitor, and update list of ‘Do Not Disturb' rooms
• Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time

Minimum Job Requirements:

• High school diploma/G.E.D. equivalent
• At least 1 year of related work experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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