Assistant Front Office Manager
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Job Number 19000M64
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort, Port Douglas, 19 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and boutique self contained villas.
The Sheraton Mirage Port Douglas Resort is seeking a highly skilled and experienced Assistant Front Office Manager. The position reports to directly to the Front Office Manager.
Providing all guests at the resort with a superior, personalised and memorable experience by greeting and assisting guests with any query/requirements in a professional and timely manner
Coaching and developing new and existing team members in line with company requirements and 5* service standards
Conducting scheduled and ad-hoc performance reviews with team members and following up with action/development plans accordingly
Taking ownership for any guest issues or queries and working collaboratively with the rest of the Front Office team and other areas of the resort to resolve them in a timely and effective manner
Deputising in the absence of the Front Office Manager and attending any meetings in his/her absence.
Ensuring the presentation of the front office and other areas of the hotel are consistently up to high standards
Supporting with recruitment and selection of new team members
Prepare monthly outlook/forecast reports,
Prepare work schedules, rosters and annual leave schedules within budget, business expectations
Participate in the preparation of the Strategic Business and Operating Plan.
Ensure the guest's privacy is maintained at all times.
To be successful in this position you will need to possess the following minimum requirements:
A positive ‘can-do’ management style with the ability to motivate and enthusiastically lead a large team
A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
A collaborative and open communication style
Previous experience in a similar role / senior front office team member role (Reception Supervisor, Guest Services Manager etc…)
Experience of working with a Property Management System – preferably Opera (mandatory)
High school certificate or equivalent qualification (required) with Tertiary qualifications (desirable)
Experience in similar role within an International standard 4 or 5 star Hotel (mandatory)
Enjoy the benefits of unlimited career opportunities, Free on-site car parking, Uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle. Be your best. Grow your career with Marriott, where you don’t just work–you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.