F&B Service Manager
Check out pictures from associates at this location, and some videos too!
Job Number 19000ITP
Job Category Food and Beverage & Culinary
Location Sheraton Milan San Siro, Via Caldera 21, Milan, Milano, Italy VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Position responsible for assigned food and beverage operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Education and Experience
High school diploma or GED OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
At least 3 years experience in the food and beverage as supervisor
Fluent in English and Italian.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Uses coaching skills throughout the property.
Demonstrates self confidence, energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Follows up to ensure complaints have been addressed to the guest's satisfaction.
Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
Complies with all corporate accounting procedures.
Assists Director Of Operations as needed with annual Quality audit.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.