Marriott Careers

Loss Prevention Manager - St. Regis Venice

Venice, Italy
Loss Prevention & Security


 

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 15, 2019
Job Number 19000GM1
Job Category Loss Prevention & Security
Location The St. Regis Venice, Venice, Venezia VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

 

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

 

 

CANDIDATE PROFILE

 

 

Education and Experience

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.

OR

•  1 year experience in the security/loss prevention or related professional area.

 

 

CORE WORK ACTIVITIES

 

 

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

• Completes all record keeping requirements in accordance with property and division standards to include the OSHA 200 log, OSHA 101, first report of injury, employee accident analysis, security analysis, key control and daily log documentation.

• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

• Demonstrates knowledge of all brand loss prevention guidelines.

• Enforces random bag checks at the Loss Prevention Base Station and the red sticker policy.

• Complies with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Holds Quarterly Meetings.

• Implements action plans to monitor and control risk.

• Maintains integrity of the Loss Prevention Department through unannounced "spot checks" of the property to identify areas in need of corrective action.

• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

• Assists in all investigations for incidents related to both guests and employees.

• Assists in all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

• Assists in the efforts of the Accident Prevention Committee.

• Assists in first aid program for guests and employees.

• Provides an open door policy.

• Provides escorts for employees and guests.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

• Encourages and builds mutual trust, respect, and cooperation among team members.

 • Support Health & Safety operational and training activities. 

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

 

Ensuring and Providing Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and retention.

 

Additional Responsibilities

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives and the peers on relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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