WOW Captain (Bellboy Supervisor) - SEASONAL
Check out pictures from associates at this location, and some videos too!
Job Number 19000GL4
Job Category Rooms and Guest Services Operations
Location W Ibiza, Ibiza, Baleares VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
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ABOUT THE PROPERTY
The new W Ibiza will be located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel will offer 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, LIVING ROOM, Wetdeck, Beach Club and Rooftop Destination Bar, as well as Away Spa. The hotel is planned to open summer 2019.
ABOUT THE BRAND
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
MAIN TASK AND RESPONSIBILITIES
Assist guests and transport luggage
- Valet parking, correctly registrate all cars and car keys.
Receive and transport guests’ luggage to the lobby or guest rooms
When departing, transport luggage to the lobby or vehicle
If necessary safely store luggage of (groups) or guests
Accompany guest to the welcome desk or guest rooms
Ensure guest satisfaction
Work obeying to procedures and work methods (HID’s)
- Provide information regarding hotel facilities, tourist activities, museum and instructions regarding technical devices
- Make restaurant and theatre reservations and deliver messages to guest
While fulfilling work related tasks supervise unwanted / malicious guests or visitors
Approach unwanted / malicious guests or visitors and kindly requests them to leave the building
Ensure unwanted guests or visitors are appropriately dismissed and inform safety Security Department
Supervision & Other responsibilities
Guide Welcome ambassadors (bell boys)
Create work schedules
Ensure Welcome Ambassadors fulfill their tasks and responsibilities correctly
Help / assist welcome ambassadors in their work when needed
Ensure lobby is clean and in good state
Monitor / guard the safety of guests and talents in the hotel and identify and report irregularities
In case of fire alarm check fire doors and proactively take part in the BHV team.
Check the luggage storeroom by means of correct administration of all luggage / packages stored.
Organizing and providing information regarding request of guests
Avoiding and dealing with guests complaints
Ensure good contact with guests
Maintain a good work relationship and good contact between you and your colleagues and other departments.
Fulfill other tasks which could be expected or assigned
- 1 year experience in a similar role
English and Spanish fluent. Other languages will be valuable.
Driving License is required.
Spanish work permit is required.
Competencies & personal skills:
Good organizational skills
Good communication and social skills
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.