Head Concierge - SEASONAL
Check out pictures from associates at this location, and some videos too!
Job Number 19000F9H
Job Category Rooms and Guest Services Operations
Location W Ibiza, Paseo Maritimo Santa Eulalia del Rio, Ibiza, Baleares, Spain VIEW ON MAP
Brand W Hotels
Position Type Management
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ABOUT THE PROPERTY
The new W Ibiza will be located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel will offer 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, LIVING ROOM, Wetdeck, Beach Club and Rooftop Destination Bar, as well as Away Spa. The hotel is planned to open summer 2019.
ABOUT THE BRAND
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
WHATEVER / WHENEVER
Whatever/Whenever is not just a department; it is a philosophy, a service commitment and a way of life dedicated to the imagination of our guests and the empowerment of our talent. It should be specific, but miscellaneous; detailed, but general. It should be every department, but its own separate entity; self-reliant, but part of a team. Whatever/Whenever should be a place where creativity is cultivated, where possibilities are limitless, where dreams come true and memories are created for our guests. Whatever/Whenever is a one-window service for our guests who do not need to look beyond the one touch button on their room phone to find a solution to their problem.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- High sense of responsibility
- Stronge communication skills, both verbal and written.
- Ability to convice.
- Creative and outspoken person.
- Stronge knowledge about Ibiza, plans to enjoy the island and service providers.
- Team player and people orientated.
- Whatever Whenever attitude.
• 3 years experience in a similar role
• English and Spanish fluent. Other languages will be valuable.
• Spanish work permit is required
You possess a high level of communication skills and are able to work under pressure. As Head Concierge, you represent the W lifestyle to our Talents.
Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - you "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.
If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and are a real people’s person. You are a team player and enjoy building relationships with colleagues. You have a work hard/play hard attitude to life and you enjoy having fun at work as well!
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.