Marriott Careers

Guest Relation Agent - Hotel Danieli

Venice, Italy
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 12, 2019
Job Number 19000F40
Job Category Rooms and Guest Services Operations
Location Hotel Danieli, a Luxury Collection Hotel, Venice, Venice, Venezia VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.


 

Job Summary
 
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

 Requirements:

  • Experience in luxury hospitality is a big plus
  • Front Office and Guest Relation professional background is desirable
  • Fluent English and Italian is a must, any additional language would be advantageous

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 




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