Guest Relation Agent - Hotel Danieli
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Job Number 19000F40
Job Category Rooms and Guest Services Operations
Location Hotel Danieli, a Luxury Collection Hotel, Venice, Venice, Venezia VIEW ON MAP
Brand The Luxury Collection
Position Type Non-Management/Hourly
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- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Experience in luxury hospitality is a big plus
- Front Office and Guest Relation professional background is desirable
- Fluent English and Italian is a must, any additional language would be advantageous