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Job Number 19000EWH
Job Category Food and Beverage & Culinary
Location Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Must possess a current QLD RSA Certificate
- Supervise all Food & Beverage associates on any particular shift, delegating tasks accordingly, ensuring that operational standards and procedures are followed and hotel policies are adhered to.
Ensure food items offered in the outlets are of a consistent standard and provide feedback to the chefs in relation to sales, wastage and menu changes, or special functions / requests.
Ensure correct cashiering procedures are adhered to according to hotel policy.
Assist in the updating of the outlet’s ‘Operational and Training’ manual.
Deal immediately with any guest issues, and be responsible for appropriate follow-up.
Convey any guest issues/comments/complaints directly to the Department Manager
Check personally on guest satisfaction.
Follow all SOP’s and LSOP’s pertaining to cash handling.
Promote repeat business through personal contact with guests.
Ensure sanitation and hygiene standards are met.
Ensure all opening and closing duties and preparation is carried out.
Follow the principles as outlined in the Marriott ‘Guarantee of Fair Treatment’ policy and procedure, by dealing with any associate issues in a fair, timely and complete manner. Assist in the recruitment and selection process for potential new associates for the outlets.
Develop and foster the skills of associates working within the outlets via training and performance
Foster associate empowerment and facilitate associate involvement in the outlet’s development.
Ensure that associates adhere to the conditions as outlined within the ‘Associate Handbook’; that morale is high, and that correct ‘coaching & counselling’ procedures relating to associate disciplinary action is followed.
Attends training sessions and meetings as directed by Manager.
Perform any other duties as requested by Senior Management
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws