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Job Number 19000EGE
Job Category Rooms and Guest Services Operations
Location The St. Regis Amman, Mohamed Ali Janah Street, Amman, Jordan, Jordan VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
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The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In-Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.
Get a thorough hand over from the previous shift and ensure master keys and mobile phones are received and returned daily
Ensure all guest preferences are taken and actioned
Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.
Perform in Room check in and in room check as and when requested.
Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage
Serve the guest Welcome Beverage Service upon arrival.
Remove any room service trolleys and trays from the guest room or floor and inform IRD to pick-up from the lift landing area.
Pick up wakeup call list from operator
Set up the wake up Tea and Coffee service trays; mis en plus for the next shift.
Serve wake up tea/coffee at the appropriate times.
Serve coffee/tea as and when the guests require.
Pick-up and deliver guest laundry/ pressing based on guest requested time.
Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue
Write logs for on-going events and guest challenges
Check the list of requested wake up Tea or Coffee services
Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.
Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly
Work with the required computer systems to update guest information or comments for future reference
carry out shoe shine and delivery.
Assist the guest with packing and unpacking services.
Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order at any time
Tidy up pantry, washing of cups, plates, utensils before the end of the shift
Change of the water and add the disinfectant chemical in the ice bin container daily based on Marriott Safe Food & hygiene Standard requirement
Check the dish wash chemical and change when require
Report maintenance faults and damage to machines, furniture and fittings in all area of the guestroom floor to the maintenance department and follow-up with the status.
Set-up the rooms for the arriving guests as per guest history/special amenities and requests
Set-up welcome amenity according to the room type
Place ice prior to guest arrival or offer to fill the ice bucket upon rooming the guest
Promote the hotel restaurant and spa facilities and offer to make reservation
Replenish daily fruit and afternoon amenity as per standard
Develop and update the guest history.
Prepare a handover to the next shift
Follow guidelines and standard practice of HACCP.
Turn in any Lost & Found at the Housekeeping Office
Report any unusual and suspicious behaviour of guests or staff to supervisor and security immediately
Ensure to comply with the grooming standard
Actively promote and up sell Hotel facilities and F&B outlets
Ensure compliance with legislated health and safety requirements within the work place
Conduct duties in a courteous, safe and efficient manner, in accordance with St Regis Amman policies and procedures, ensuring that the highest level of service and communication is maintained
Comply with all Corporate and Hotel Standards and Procedures
Actively promote a work environment, which cares for guests and associates alike
Able to work any shift that is assigned to him/her by Management or Supervisor
Perform any other duties that may be assigned to him/her
Able to coordinate and conduct butler training as required.
Follow the process of Refreshment Centre for guest rooms
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.